Coronavirus update from Joes Kitchen

Given the unprecedented COVID-19 (Coronavirus) situation, it is with a heavy heart that we announce that we will be closing all of our restaurants from tonight until further notice- including those offering delivery and Click & Collect.

We want to thank all our incredible teams and guests that make Firejacks such a fun and happy place to spend time at.

We appreciate your support and understanding during these unusual times and look forward to welcoming you back to our restaurants when this is all over.

Stay safe and look after one another.

For more information on COVID-19, please visit the DEPARTMENT OF HEALTH & SOCIAL CARE WEBSITE.

PAY MY BILL TERMS & CONDITIONS AND PRIVACY

These Terms & Conditions govern your use of the Pay My Bill service (“Pay My Bill”) made available to you by Joe’s Kitchen, a brand name of Joe’s Kitchen Limited, a company registered in England (company number 894426), with its registered office at 5-7 Marshalsea Road, London SE1 1EP (“Joe’s Kitchen”, “we” or “us”).

Pay My Bill

Pay My Bill is designed to allow you to pay your Joe’s Kitchen bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to either:

(a) download the Joe’s Kitchen App (the “Joe’s Kitchen App”) from the Apple App Store (for iOS devices) or Google Play (for Android devices). Note that the Joe’s Kitchen App provides services based on your location; if you wish to switch off location services, please change your settings on your device
or
(b) connect to the Pay My Bill functionality via the Joe’s Kitchen website at: https://www.joeskitchen.com/ (the "Joe’s Kitchen Website”).

We may offer a choice of ways of paying via Pay My Bill, including using third party online payment services (e.g. PayPal, Apple pay …). When you pay using Pay My Bill, you will be emailed a receipt. You can also ask for a hard copy receipt from your server.

Pay My Bill may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your server before you pay via Pay My Bill, so that they can be applied to your bill.

How we use your personal details

Pay My Bill service

In order to pay your Joe’s Kitchen bill using Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.

Payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve transferring your data to Braintree’s servers located within the United States. Braintree is self-certified to the US Department of Commerce under the EU-US Privacy Shield. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.

We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. We will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.

Email Updates and Promotional offers:

We would like to send you updates and information on our promotional offers for our restaurants, from time to time. These may include joint offers with our business partners. If you no longer want to receive such offers, please notify us by writing to:

Marketing Department
Joe’s Kitchen
5 – 7 Marshalsea Road
London
SE1 1EP

Availability of Pay My Bill and Liability

While we will try to make Pay My Bill available to you via the Joe’s Kitchen App and/or the Joe’s Kitchen Website (the “App & Website”), Pay My Bill may not be available at all restaurants. Pay My Bill is for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill, any connection problems or any other failure or inability to access or use the App & Website, or a third party online payment service via Pay My Bill. We also reserve the right to refuse the use of Pay My Bill to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Pay My Bill, the App & Website or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill or the App & Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.

Additional information

We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the Joe’s Kitchen App or the Joe’s Kitchen Website, and your continued use of Pay My Bill will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the App & Website may be restricted or impaired when roaming on a network abroad.

These terms and conditions are governed by English Law and you and we submit to the non-exclusive jurisdiction of the English Courts.

Our full Privacy Policy can be obtained from our website at https://www.joeskitchen.co.uk/.

OFFER TERMS

Meerkat
• 2 for 1 on equivalent starters, mains and desserts.
• Cheapest free.
• Sunday to Thursday.
• Booking required, max 6 people. Offer excludes kids meals, sharing starters, drinks and certain days.
• App only.
• Not valid on Celebration Days including, but not limited to, Valentine’s Day, Mothering Sunday, Father’s Day, etc.
• Not to be used in conjunction with any other offer including Lunch, Set and Festive menus.

Tastecard
• The Tastecard is valid for 6 people per card, although multiple cards can be used for your party.
• Your Tastecard voucher entitles you to an exclusive 2 for 1 offer across the Core and Breakfast Menus (Starters, Mains and Desserts subject to availability); extra toppings and add-ons are not included in the deal, but may be purchased at the usual menu price.
• Festive Dishes, Specials, Sharing Starters, Sharing Mains, Sides and Sharing Desserts are excluded from this offer.
• The Tastecard restaurant discount is available 7 days a week and there is no need to book ahead, but do mention when being seated that you intend to use your Tastecard.
• The cheapest or equivalent dish of each course from each menu section will be discounted from your bill.
• This offer cannot be used in conjunction with any other deals, promotions, vouchers or discounts including Set, Lunch & Kids menus, takeaways and delivery.
• The Tastecard discount is not available on Bank Holidays or on Celebration Days including, but not limited to, Valentine’s Day, Mothering Sunday, Father’s Day, etc.

Gourmey Society
• 25% off total bill.
• Offer is valid 7 days a week.
• Each Gourmet Society card is valid for up to 6 people, although multiple cards can be used per table, therefore 12 people dining would require 2 Gourmet Society cards.
• Offer available on the main menu only. Festive Dishes, Set/Fixed price, Lunch Menus, Kids Menus, takeaways and delivery are all excluded.
• This offer cannot be used in conjunction with any other promotion or discount.
• You do not need to book in advance, although please mention when being seated that you intend to use your Gourmet Society card.
• To speed up payment please show your Gourmet Society card when asking for the bill.
• Not valid on Bank Holidays or on Celebration Days including, but not limited to, Valentine’s Day, Mothering Sunday, Father’s Day, etc.
• Not to be used in conjunction with any other offer.

Student Discount
• Student Discount entitles bearer to 25% off their food bill when ordering from the Main menu.
• Valid student ID must be presented, works for the whole table/bill transaction for up to 6 people.
• Not valid in conjunction with any other offer including the Set, Festive, Lunch, breakfast and kids menus.
• Specials may or may not be included in this offer and will be processed at the manager’s discretion.
• Subject to availability, no substitute available, no cash alternative
• Not valid on event days or Bank Holidays.
• Offer excludes take away

Armed Forces
• Production of a valid Armed Forces card entitles the bearer to 25% off their food bill when ordering from the Main menu.
• Valid Armed Forces ID must be presented, works for the whole table/bill transaction.
• Not valid in conjunction with any other offer including the Set, Festive, Lunch, breakfast and kids menus.
• Specials may or may not be included in this offer and will be processed at the manager’s discretion.
• Subject to availability, no substitute available, no cash alternative
• Not valid on event days or Bank Holidays.
• Offer excludes take away

NHS
• Production of a valid NHS card entitles the bearer to 25% off their food bill when ordering from the Main menu.
• Valid NHS ID must be presented, works for the whole table/bill transaction.
• Not valid in conjunction with any other offer including the Set, Festive, Lunch, breakfast and kids menus.
• Specials may or may not be included in this offer and will be processed at the manager’s discretion.
• Subject to availability, no substitute available, no cash alternative
• Not valid on event days or Bank Holidays.
• Offer excludes take away

2 for £10 Breakfast
• With this offer you can enjoy 2 breakfast main dishes for £10 until midday.
• This offer is only valid when advertised and processed at the manager’s discretion.
• You cannot use this offer with any other promotion.
• This offer is valid on mains from the breakfast menu only, excluding the Joe’s Delux Breakfast and the Egg & Chorizo Hash.
• We can amend or withdraw this offer at any time.

Burger & Beer £12
• With this offer, you and all of your table can enjoy a Burger and a beer for £12 each from the main menu.
• This offer is only valid when advertised and processed at the manager’s discretion.
• This offer excludes the Double Gourmet Burger and bottled cider.
• If you would like a soft drink alternative just ask your server which soft drinks are available in the offer.
• You cannot use this offer with any other promotion.
• We can amend or withdraw this offer at any time.

Fish & Chips with a soft drink £12
• With this offer, you and all of your table can enjoy Fish & Chips with a draught soft drink for £12 each from the main menu.
• This offer is only valid when advertised and processed at the manager’s discretion.
• You cannot use this offer with any other promotion.
• We can amend or withdraw this offer at any time.

Odeon Limitless
• 30% off food discount is available for active Limitless members.
• Discount is valid every day until further notice.
• Discount is valid on total food bill from the main or dessert menus. Any other menus are excluded. Discount is not valid on drinks.
• Discount is valid for up to 6 people per Limitless card.
• You must show a valid Limitless card to a member of the restaurant team to receive the discount.
• Discount not valid with any other promotion.
• Discount can be used as many times as you like.
• Offer may be withdrawn at any time.

Mintel Office (LUDGATE HILL ONLY)
• Production of a valid Mintel Office card entitles the bearer to 25% off food when ordering 2 or more main meals from the Breakfast or Main Menu.
• Valid Mintel Office ID must be presented, works for the whole table/bill transaction.
• Not valid in conjunction with any other offer including the 2 for £10 breakfast offer or Set, Festive, Lunch, breakfast and kids menus.
• Specials may or may not be included in this offer and will be processed at the manager’s discretion.
• Subject to availability, no substitute available, no cash alternative
• Not valid on event days or Bank Holidays.
• Offer excludes take away

Mother’s Day:
• With this voucher ‘Mum’ can enjoy a free dessert on Sunday 22nd March 2020 when at least two main meals are purchased.
• Not valid with any other promotion.
• Not valid at airport locations.
• This voucher can only be used once and is valid for one free dessert only but multiple vouchers can be applied.
• There is no limit on party size, a booking is not required but recommended.
• Eat-in only.

Mother’s Day Competition:
• To enter the competition; post a picture of yourselves in one of our restaurants on social and tag us.
• Final closing date for entries is 23:59pm 31/03/2020.
• One winner will be selected to win a Joe’s Kitchen £100 voucher.
• The winner will be notified by 03/04/2020

DISCONTINUED OFFERS:
50% off mains:
• With this voucher, you and your table can enjoy 50% off mains when at least 2 mains are ordered from the Main menu.
• You can use this voucher from Monday 6th January - Thursday 30th January 2020, excluding Saturdays.
• You cannot use this voucher with any other promotion or at airport locations.
• This voucher may be refused at event restaurants on event days, and will be processed at the manager’s discretion.
• We can amend or withdraw this voucher at any time.
• This voucher may only be used once.